EnterprisePayments
Checkout Optimization: Building Customer Relationships
Sep 29, 2026
For many merchants, checkout has traditionally been viewed as the final step in the customer journey: the moment when a shopper either completes a purchase or leaves. But as commerce becomes more digital, mobile, and AI-mediated, checkout is starting to play a much larger role.
4 mins readAuthorMike Sutter, Senior Vice President, Head of Merchant