Mobile banking vs. online banking: Key differences and benefits

Key takeaways:

  • While mobile banking and online banking are similar, key differences, like access, features, and uses, separate them.
  • Mobile banking and online banking are both digital forms of banking.
  • With mobile banking, customers use a dedicated mobile application to access their finances and make transactions.
  • With online banking, customers can access their financial information through a bank’s website.

According to the American Bankers Association (ABA), 77% of US customers are highly satisfied with digital banking, preferring mobile apps and online platforms to traditional channels.1

There are important differences between mobile banking vs. online banking, especially in how you access your account and the features they provide. However, both forms of digital banking help ensure that users can make deposits and transactions, check their financial data, pay bills, and more from almost anywhere.

Learn more about these differences, integrating mobile and online banking options with peer-to-peer (P2P) apps, security tips, and more in our guide.

Table of contents

  • What’s the difference between mobile banking and online banking?
  • What is mobile banking?
  • What is online banking?
  • Integrating P2P apps with online banking
  • Security tips for mobile and online banking
  • Manage mobile payments with PayPal

What is the difference between mobile banking and online banking?

Online banking and mobile banking are similar, but there are some key distinctions. The major difference between online banking vs. mobile app banking is how each is accessed:

  • Mobile banking is accessible through a dedicated bank app.
  • Online banking is accessible through a bank’s website.

Both types of banking allow you to deposit money. Unlike mobile banking, there are also online-only bank accounts you can open, which can be created and accessed digitally. Below, we break down more of the differences between mobile banking and online banking:

A comparison of mobile banking and online banking.

Mobile banking

Online banking

Access method

Mobile app

Bank website

Features

  • Account management
  • Balance checks
  • Transfers
  • Bill pay
  • Loan applications

Security

  • Biometrics
  • Encryption
  • Multi-factor authentication
  • Secure website logins
  • Encryption
  • Multi-factor authentication

Capabilities

Convenient, on-the-go tasks

Broader functionality, including more detailed account management

Notifications

Push notifications and real-time alerts

Email or SMS alerts

User interface

Touch-friendly design optimized for small screens

Desktop-oriented layouts with more detailed views

Limitations

Smaller screen visibility, lack of detailed statement downloads, and loan applications

Less portability and a lack of everyday, on-the-go banking

What is mobile banking?

Mobile banking is a banking service that enables customers to access accounts and conduct transactions from a mobile device. The important qualities of mobile banking are:

  • Access: Accessible through a bank’s mobile app.
  • Features: Enables mobile check deposits, real-time notifications, location services, and basic transactions.
  • Integration: Often connects with digital wallets, allowing for contactless payments and streamlined spending.
  • Best for: On-the-go users and simple transactions.

Often, mobile banking technology and security measures, like biometric authentication and encryption, help ensure mobile banking safety for customers.

Benefits and limitations of mobile banking

Mobile banking puts bank account access directly into the palm of your hand. With just a few taps, many of the benefits of mobile banking are clear. However, even though mobile banking can make everyday finances faster and more convenient, it also has its challenges.

The pros and cons of mobile banking.

Benefits

Limitaitons

  • Convenience and accessibility
  • Send money between peers
  • Real-time fraud alerts
  • Deposit checks easily
  • Predictive budgeting tools
  • Enhanced security through encryption and biometrics
  • Additional tools, like card freezing and dashboards
  • Screen size may limit viewing
  • Feature gaps, like applying for loans
  • Requires a device that supports a mobile app
  • Connectivity depends on an internet connection

What is online banking?

Online banking is a banking alternative where customers use a desktop device to access funds and make transactions. The important qualities of online banking are:

  • Access: Accessible through a bank’s website.
  • Features: Enables detailed transaction management, statement downloads, loan applications, fund balancing, and more.
  • Best for: In-depth account management, including setting up automated payments and applying for new accounts.

Benefits and limitations of online banking

Similar to mobile banking, online banking can simplify access to financial data, even with potential limitations. From in-depth account management to online banking safety, we cover the benefits and challenges of online banking below:

The pros and cons of online banking.

Benefits

Limitations

  • Account management is in the user’s hands
  • Detailed records can be downloaded and stored
  • Complex tasks like loan applications are possible
  • Wider screen visibility improves a user’s view
  • Accessible via a variety of devices
  • Typically less portable on a desktop or stable browser
  • Time-consuming for simple transactions
  • Notifications may be delayed in texts or emails
  • Security risks are possible with shared or public devices

Integrating P2P apps with online banking

P2P payment apps can be a natural extension of online and mobile banking, helping simplify money management. Often, these apps integrate directly with bank accounts, allowing people to send, request, and accept funds with just a few taps.

For mobile banking, P2P apps:

  • Often connect seamlessly with banking apps
  • Allow you to move money within a single platform
  • Help you handle everyday transactions on the go
  • Send real-time notifications about money transfers and activity

With online banking, P2P apps:

  • Can link to desktop platforms and online accounts
  • Help you manage P2P balances alongside bank account balances
  • Allow you to track P2P activity and traditional transactions

Together, P2P apps, online banking, and mobile banking can help you pay your own way and create a smooth, flexible experience that bridges the gap between traditional and P2P transactions.

Security tips for mobile and online banking

Whether you want to make secure online payments or check the balance of your bank account, we recommend following these security tips to help ensure a safe and secure login experience.

For mobile banking security:

  • Enable biometric login: Passwordless logins that use fingerprint or facial recognition can improve account security.
  • Use official apps: Download banking apps directly from your device’s app store.
  • Keep devices secure: Lock your phone with a PIN, password, or biometric login, and enable remote wipe in case it’s lost or stolen.
  • Avoid public internet: Only log in to banking applications on trusted networks, or use a VPN when needed.

For online banking security:

  • Use strong passwords: Create a password that combines letters, numbers, and symbols, and avoid reusing it elsewhere.
  • Consider passkeys: Passkeys are unique to you and use advanced authentication and cryptography to secure information.
  • Regularly monitor accounts: Check balances and account activity often to spot suspicious transactions quickly.
  • Log out after use: Do not leave your desktop platform unattended or logged in after use, especially on shared or public networks.

For both:

  • Keep platforms updated: Install updates promptly to patch security vulnerabilities and protect against malware.
  • Use multi-factor authentication (MFA): Set up your login method to require a unique code sent by text, email, or authenticator app.

Manage mobile payments with PayPal

Mobile banking and online banking offer unique advantages, but both can become more powerful when you use a digital wallet and pair them with flexible payment tools. With a digital wallet like PayPal, it’s easy to stay on top of everyday transactions, send or receive money, and keep accounts secure (all from one trusted platform).

Start managing your money digitally by adding your preferred cards and accounts to the PayPal app.

Frequently asked questions

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