What should I do if PayPal alerts me about unusual activity?

If you recognize the activity we alert you about, then all good and you’ll be able to try it again. If you don’t recognize it, we’ll help with info on what to do next, like contacting your card issuer. In the meantime, we won’t freeze your card, so you’ll still be able to use it until you replace it.

If we detect multiple unusual attempts to use or add your card, your card is most likely compromised. In this case, contact your card issuer to report your cards as lost or stolen.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more