How to update your business name on customers' credit card statements.

| PayPal editorial staff

It’s important to make your Credit Card Statement Name as clear as possible so that customers will recognize your charge on their card statement.
If a customer doesn’t recognize a charge, they could open a complaint that they did not recognize or did not authorize the charge. The Credit Card Statement Name is the name that will appear on your customer’s credit or debit card statements. To help your customers remember where they shopped, make sure your Credit Card Statement Name is correct by following the instructions below.

Update Your Credit Card Statement Name (Standard or Advanced).
  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click Business Setup.
  4. Click Account setup.
  5. Click Make your business name clear for customers.
  6. Enter your business name, then click Confirm Business Name.
    • Don’t enter special characters such as &, #, ().
    • Your business name could be displayed on your customers’ credit card statement after the word PayPal *. For example (PayPal *SELLER NAME).

Update your Credit Card Statement Name (Pro or Virtual Terminal).
  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click Payment receiving preferences in the “Security and risk settings” section.
  4. Enter your business name, then click Save.
    • Don’t enter special characters such as &,#,_().
Note: If your customer paid for their purchase using a bank transfer, your business name will not appear on their bank statement. Instead, your customer will see PAYPALINST XFER. To verify the purchase your customer would need to log in to PayPal and look for the transaction in their History.
The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

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