Call PayPal customer service on 0800-368-7155 to report fraud or an unauthorised transaction.¹ More about reporting to PayPal

Review all your accounts for unauthorised activity to help determine how long your info has been compromised and prepare you for these conversations.

Call the number printed on the back of your card. You can usually notify them online or in their app, too.

Change your password, PIN and security questions for all accounts — including your email accounts and those that don't seem to have been compromised. How to change your PayPal password and security questions

Report fraud or unauthorised activity straight away

Q: PayPal Personal or Business account

If you notice a transaction you did not make or authorise, report it straight away in our Resolution Centre. Log in to the Resolution Centre

Q: PayPal Business Debit Mastercard®

If there's an unauthorised transaction, or you need to report a lost or stolen PayPal Business Debit Mastercard, log in to your PayPal account to manage your card. How to report

Q: Banks and credit unions

Ask for the Fraud department, explain what's happened, and be clear about what they — and you — can do to resolve it.

Q: Check your info in all accounts

Scammers can change info in your accounts, so check for things like phone numbers, email addresses or postal addresses that have been added or changed in your accounts. Steps to help secure your account Help Protect yourself against fraud

Where did you spot the unauthorised activity?

PayPal Personal or Business account

PayPal Credit

PayPal Business Debit Mastercard®

What to do next

After you’ve notified us, you can take these steps to help protect your accounts and info further.

Contact your financial institutions

How to prepare

Banks and credit unions

Credit card issuers

Alert government agencies

Local police

Filing a report with your local police station will help you document your case. Some institutions, agencies and credit reference agencies will ask for the report number or a copy of the police report.

Report to the local police

Place a fraud alert with the credit reference agencies

What does a fraud alert do?

Placing a fraud alert with credit reference agencies lets lenders know that you may be a victim of fraud so they’re encouraged to take extra steps to verify your identity before granting new credit. There's no charge and it doesn't affect your credit score. You may wish to find out more about how credit reference agencies allow you to set up fraud alerts on your credit report.

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