How do I confirm my identity? (CIP)

We will be making some enhancements to our CIP for our individual customers. Through our new biometric identity verification process, we can use the latest technology to help protect you against identity theft and fraudulent activity quickly and efficiently.

For regulatory reasons, we need to confirm our customer's personal information (such as your name, address and date of birth) or company information. This is what we call our Customer Identification Process (CIP).

What can I upload?

To complete the Customer Identification Program (CIP), we'll usually need a copy of your government-issued ID, and a proof of address issued within the past 12 months. You can take photos of them with your phone and upload them to us.

Business accounts will have to submit business-related documents.

How do I upload files using my PayPal account?

You upload files to your PayPal account. Log in to your PayPal account on a web browser and go to your Confirm your Identity page, or click the bell icon near the top of the page. 

How long will it take to review my documents?

We’ll try to review your documents within 2 business days, but sometimes it may take longer.

What if I don’t want to confirm my identity?

If you don't confirm your identity, you may lose some PayPal features, like the ability to add money to PayPal from your bank account.

What if I’ve already uploaded the documents for my other PayPal account?

We need you to upload documents separately for each PayPal account.