How do I confirm I received an item?

Here's how to confirm that you've received an item:  

  1. Go to your Activity.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order. 

When you click Yes, the payment will be available to your seller.

To help protect the security of your transaction, the button to confirm receipt is available 48 hours after your payment date.

More ways we can help

Developer Resources

Access documentation, APIs and more

Braintree Support

Find technical information on processing with Braintree

Site Status

Get status on scheduled maintenance and more

Personal Help

Get help with using any of our PayPal products

Business Help

Get help with using any of our PayPal products

Contact Us

Contact customer service

Message Center

Send, receive, and view your PayPal messages