What should I do if I didn't receive all my items or if one or more were late?

We encourage sellers to ship items as soon as they receive payment. Most sellers ship items within 7 days. (Allow extra time for international shipments).

Occasionally, a seller may contact you if an item is out of stock. At that point, you can decide if you want to wait longer for that item or request a refund.

If you have waited a reasonable time for the shipment and have no updates from the seller, you can decide to open a dispute for the missing item(s).

Here's how to open a dispute from the web:

1. Go to the Resolution Center and click Report a Problem.
2. Select the payment and click Continue.
3. Select the reason for your dispute, such as:
• Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
• Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
• Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
• Billing errors or Issues with subscriptions (you've been charged more than once).
4. Select the option that best describes your issue and click Continue.

To open a dispute on the app:

1. Go to Activity and tap on the transaction you want to report.
2. Scroll to the bottom and tap on Report a Problem.
3. Select the type of issue you have, including any relevant details, and tap Submit.

If your item arrives late after receiving a refund, you should work with your seller to return it or pay for it again. You can ask the seller how they would like to proceed and stick to the instructions.